“This Pre-Clear convenience recognizes that customers are excited to begin enjoying Hawaii once they land, and this process will expedite their time in the airport, allowing them to begin their Hawaii experience more quickly,” said Tony Roach, Southwest Airlines Managing Director of Customer Experience.
Essentially, you get a special bracelet that shows you’ve followed the directions for entry to Hawaii. When you check in for your flight to Hawaii, the airline checks you’ve done everything right and if you have, you get a bracelet showing you’re cleared for takeoff.
Southwest says that its Customer Service Agents will be available starting 90 minutes prior to departure to confirm travelers’ State-of-Hawaii-approved profile at the gate of departure. This added convenience will apply to travelers whose journey connects in one of five California airports where Southwest Airlines flies nonstop to Hawaii — Oakland (OAK), San Jose (SJC), Sacramento (SMF), San Diego (SAN), and Long Beach (LGB).
Southwest has a partnership with CityHealth Urgent Care to offer $20 COVID tests in five California locations for results within 48 hours that meet State of Hawaii requirements. You can find a complete list of the state’s approved test providers at Southwest.com/coronavirus/Hawaii.
Southwest Airlines currently has 14 daily departures from those five California airports in California and will add nonstop service to Kauai (LIH) from Oakland (OAK) and San Jose (SJC) on June 6, 2021.